Q: What is the difference between Logo Repair and Logo Design?
A: If you order a logo design project, our designers start from scratch and present concepts, ideas and preliminary designs. Under our Logo Repair service you supply us with source material to work from, be it digital files and/or sketches and doodles which we then turn into suitable artwork and file formats. As the conceptual stage, arguably the most difficult part of the design process, is already completed our Logo Repair packages cost considerably less than custom logo design projects. If you're unsure what type of project is suitable for your requirements you can read our Design vs. Repair comparisons.
Q: How long before I can view my newly repaired logo?
A: After you submit a Logo Repair project, you'll be able to view preliminary versions of the repair on your Factory Floor client page in 3 business days. Any additional revisions (depending on the package you've selected) will generally be completed within 1 business day after submission. If you're in a hurry, you can also opt for our Rush Logo Render and view preliminary versions of your logo within 3 hours of project submission and approval from our design department. For details on all our Logo Repair options and delivery schedules, see our Logo Repair pricing area.
Q: How do I determine if my repair project falls under a Basic or Complex repair package?
Sometimes the difference between a Complex and Basic repair is subtle and requires an assessment by our design department. Generally speaking however, if your logo is fairly simple and you have access to digital files (low resolution .gif, .jpg formats are fine) then a Basic Logo Repair will suffice. If, on the other hand, your logo is complicated, illustrative, photo-realistic or you only have access to printed versions then you'll need to order a Complex Logo Repair. This is also true if you wish us to work from your supplied sketches and doodles. If you require further clarification on your particular project, contact our Client Support department.
Q: Can I really have my logo in 3 hours?
A: Yes. You can view your new logo in 3 hours with our Rush Logo Repair service. You will receive your final files shortly after giving final approval. Keep in mind that we need to perform an initial assessment of your project to make sure that we can perform the service within the advertised time frame. If we can't, we'll advise you of your other options and what we can, and can't do.
Q: What happens if you're unable to post my Rush Logo Repair within the three hour period. Do I receive a discount?
A: Yes. While this is generally not an issue to our initial pre-assessment, sometimes we have technical hitches, scheduling errors and we will not be able to get your logo within the three hours. If that's the case, we'll treat the project as an alternative repair (when you submit your project we'll give you an alternative option - that is, what package - Basic or Complex - that we'd normally require to completed your repair. We'll deduct the price of that package from your retainer and refund the rest. At the very worst, you'll end up with a Complex or Basic logo repair delivered much faster than is usual). For more on this, click here to read our Rush Repair terms and conditions.
Q: What do I get. What versions of my logo does The Logo Factory supply?
A: After the completion of your Logo Repair project, we'll supply you with a wide range of Vector based Pixel based file formats so that you can use your new logo in print, web and electronic media right away. This files are in the form of .eps, ai (Adobe Illustrator), .jpg (high and low resolution) and .gif (web) files. For further information on file formats and their particular uses see our technical logo design articles area in the library.
Q: How do I take delivery of my repaired logo?
A: You can download your logo (once finished) directly from your Factory Floor client page. We can also send different logo design file formats to you via e-mail (depending on any size limits you may have on your account). CD versions can be sent to you by Federal Express (if applicable and depending on your logo design package - certain packages require an additional S/H fee). All files are delivered in cross-platform disks for complete compatibility for third party service providers (i.e.: film/art service bureaus and/or printers). Files can also be e-mailed to you (for larger files TLF may use Stuffit or .ZIP compression).
Q: Does a Logo Repair project allow for modifications or 'tweaks' to my logo?
A: Yes. All our Logo Repair packages include at least one revision round, so you can request modifications and edits from your designer as well as the initial rendering and repair.
Q: I currently have a sketch of my logo concept. Can I submit a Logo Repair project or do I need to sign-up for a design project?
A: Generally speaking, we can work with your sketches and doodles under a Complex Logo Repair package. Keep in mind that these sketches need to be fairly finished - no stick figures for example - and we reserve the right to refuse Logo Repair projects where the source material is not developed enough. Our client support department can help you select the appropriate project based on your requirements and any source material you might have.
Q: Why does The Logo Factory transfer copyright for Logo Repair projects as you do with Logo Design Projects. Does this mean that I don't own the rights to my repaired logo?
A: As a matter of fact, you should already own the rights to the logo you've submitted. As we are performing a technical service and simply rendering your designs into usable formats there is no need for TLF to transfer copyright. In fact, we can't transfer copyright because we don't own it - you do. In order that your ownership rights are clear, we also ask you to warrant that you've sufficient rights to the image you're supplying to us to request a logo repair in the first place. As with all our design work, the ownership of material is critical, especially if you're going to use this word as a logo, trademark or service mark.
See here for our Logo Repair Terms & Conditions.
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